Workflow automation supplier Creatio is incorporating a ChatGPT port into its Atlas low-code platform along with its other consumer relationship management (CRM) items, the company stated on Thursday.
“In order to assist enterprises accomplish more performance and performance, Creatio is integrating ChatGPT with its line of products. The combination will be included in our Atlas platform and it will offer extra support for other customer-centric use cases by means of other offerings,” stated Andie Dovgan, chief growth officer at Creatio.The ChatGPT adapter will be embedded within the Atlas platform user interface as a timely and developers will be able to access it for generating templates for building an application, Dovgan added.The adapter, according to Dovgan
, will assist enterprises develop applications quicker as it pre-populates the data model when asked to create a design template for building applications. “As soon as the data model is showcased in the low-code platform, developers can follow a drag-and-drop journey to finish the application and publish it,”Dovgan said.How does the ChatGPT adapter work?After the developer or the user has
engaged the timely of the low-code platform,
it asks the user to specify the purpose of the application and the type of data(i.e. client data, sales data, and so on )it will work within natural language, a spokesperson from Creatio’s R&D unit said. Prior to the integration of ChatGPT, developers would have to follow a wizard to
do the same task.Once the natural language question is received by the connector, it structures the timely in a way that OpenAI can comprehend and offer a constant JSON action format. A prompt is then sent out to the OpenAI API endpoint, which in turn receives an answer from OpenAI in JSON format. Once the JSON response, which brings a description of the data things, fields, information types, and data relationships, is received by the connector, it confirms the action and ensures that the expected format and information looked for in the question is followed, according to the representative.”The connector then changes the JSON reaction to an application utilizing a predefined set of guidelines and applies
the needed design template layout to the application by asking the designer prior to publishing the application,”the spokesperson said.Creatio to incorporate ChatGPT adapter into e-mails, chat Other than the Atlas platform, Creatio is preparing to integrate the ChatGPT adapter into its other offerings, such as CRM products, in order to support customer use cases.The connector will be incorporated into the user interface of various product offerings, the business said, including that the GPT trigger will be incorporated into what it calls” interaction panels”, which include customer-facing or communication interfaces such as e-mails, chat
, and phones.”To give an example, if I’m a sales representative, and I have emails that I want to send. I can ask ChatGPT to create a template for me and after that I can copy-paste that template into my e-mail and send it. The other example might be ChatGPT guiding a consumer assistance executive while the individual is talking or talking with a consumer, “Dovgan stated, including that the GPT engine can supply suggestions based on the discussion. Copyright © 2023 IDG Communications, Inc. Source
