Odoo CRM Review (2024 ): Prices, Alternatives, Pros & Cons


Odoo CRM’s fast realities Our star score: 4.08/ 5

Prices: Free for one app; starts at $31.10 per user per month billed every year

Key features:

  • Smart automated actions.Lead scoring and segmentation.Lead generation from social media platforms.Self-service customer portal.VOIP integration.Dynamic control panels and reports.

Odoo logo.Image: Odoo

Odoo CRM is an open-source client relationship management platform with robust tools for lead scoring and tracking, sales forecasting and activity tracking. Odoo CRM’s cloud or self-hosted version is totally free, making it ideal for multi-location organizations that require an affordable service without local setup.

While Odoo CRM is free, paid memberships unlock performances, such as accounting and sales. Plus, it’s exclusive to other Odoo apps, which can be restricting for business that already have systems in location.

1 HubSpot CRM Employees per Business Size Micro (0-49), Little (50-249)

, Medium(250-999), Big (1,000-4,999), Business(5,000 +)Micro (0-49 Employees), Little( 50-249 Staff Members), Medium

(250-999 Employees), Big(1,000-4,999 Workers) Micro, Small, Medium, Big

2 Salesforce CRM Employees per Company Size

Micro(0-49), Small(50-249), Medium( 250-999), Large(1,000-4

,999), Business

(5,000+)Any Company Size

Any Business Size Includes Calendar, Cooperation Tools, Contact Management, and more

3 Zoho CRM Workers per Company Size Micro(

0-49), Little (50-249), Medium(250-999), Big (1,000-4,999), Enterprise(5,000 +)Any Company Size Any Business Size Features Calendar, Cooperation Tools, Contact Management, and more Odoo


Odoo CRM is complimentary if you only utilize its app alone. An additional app will instantly be a paid premium. You can try any app for free for 15 days before requiring to update to a paid plan.

Odoo has 2 paid plans, billable regular monthly or yearly:

  • Standard: $31.10 per user, each month, billed every year; or $38.90 per user, per month; endless apps in the cloud (self-hosted).
  • Custom-made: $46.70 per user, per month, billed each year; or $58.40 per user, monthly; unlimited apps in the cloud and on-premises.

The main difference in between the paid strategies is the capability to host Odoo on your facilities and build custom-made modules under the Custom plan.

For the first year of membership, Odoo uses a discount with the following prices:

  • Requirement: 24.90 per user, each month, billed every year; or $31.10 per user, per month.
  • Custom-made: $37.40 per user, each month, billed each year; or $46.80 per user, per month.

SEE: Read our in-depth Odoo evaluation to read more about its platform and prices.

Key functions of Odoo CRM

Smart automation

Organizations can set up smart automatic actions in their control panels to enable triggers based on particular conditions. Routine tasks can be automated (Figure A), such as upgrading the status of leads or sending out follow-up e-mails.

How to set up smart automation in the pipeline of the Odoo CRM Dashboard.

Figure A: Set up automation rules in the pipeline. Source: Odoo Predictive lead scoring and division Odoo CRM lets organizations designate leads based upon the likelihood of a conversion. Predictive lead scoring is based upon historic data from open leads or opportunities but can be personalized in the settings (Figure B )based on phone and email quality. This is not present in most open-source CRM platforms I have actually evaluated.

Odoo CRM feature set up predictive lead scoring in main dashboard. Figure B: Predictive lead scoring settings based

on pipeline phase, phone and email quality. Source: Odoo List building from social media Odoo CRM allows the addition of social media accounts as streams in a user’s main control panel. As soon as a stream is added, social posts can be seen on the platform, and clicking on a discuss any social post can be produced as a lead (Figure C). This function becomes part of the totally free strategy of Odoo CRM, which is considered a premium feature (paid add-on) with other top CRM platforms.

Odoo CRM feature to create a lead from a comment on social media. Figure C: Creating a lead from a comment on a social media post. Source: Odoo SEE: Know what a social CRM is and why it ought to be on your radar. Self-service client website Odoo CRM provides

a customer portal

where consumers can access pertinent information and communicate with the company. Business can also ask for signatures(Figure D)and documents from the platform. This function is not always present in other CRM applications. Figure D: Signature request for the consumer inside the Odoo CRM client portal. Source: Odoo CRM Pros Instinctive interface I registered for a totally free plan to check out and check Odoo CRM’s user interface and features. I discovered its dashboard

intuitive, and it was simple to browse between features. Its pipeline management view provides an easy-to-digest view with an extensive section when you click each contact. User reviews on third-party websites have actually shared the very same belief. Robust lead and pipeline management features Odoo CRM enables users to identify leads that are primed for sales. In the pipeline view, users can likewise see consumer information and activities immediately. Comprehensive neighborhood resources and tutorials There is a wealth of neighborhood resources offered for Odoo CRM. Odoo supplies its paperwork and has an active community of

users in its online forum. Plenty of tutorials

about the software are available online. Odoo CRM Cons Free plan restricted to one app While Odoo CRM is technically totally free, you are only allowed to utilize one app under a totally free plan. If you require additional functions such as accounting, sales automation

and task management, you would need a paid plan

. Combinations are unique to Odoo apps Odoo CRM is limited to other Odoo apps for combinations. While Odoo apps are comprehensive( 72 apps as of this writing), they are absolutely nothing compared to other CRM software application, which have hundreds of third-party

integrations available. Steep learning curve and

poor assistance As an open-source CRM, Odoo CRM is expected to have a slight learning curve. Nevertheless, real-world user feedback from third-party websites points out challenges with initial setup and the absence of helpful assistance from its consumer assistance group, even with get the Success Packs

(modification paid plans) and premium support strategies. More about CRM Alternatives to Odoo CRM While Odoo CRM allows for unlimited modification, it may not appropriate for organizations that lack the knowledge to configure specific functions. Additionally, Odoo CRM can just be integrated with other Odoo applications, which can be limiting. As such, there are other top CRM software for small companies like Freshsales and those that offer free

minimal versions of its robust features, such as HubSpot CRM. SuiteCRM, our top choice for open-source CRM software, can likewise be an excellent alternative. Software application Odoo CRM Freshsales Hubspot CRM SuiteCRM Predictive lead scoring and division Yes No Yes, however as an add-on Workflow automations Yes Yes, paid tiers only Yes AI-powered functions Yes No Mobile-friendly Yes Free tier Yes Starting cost *$8.95 per user each month $9 per user each month $20 per user each month ₤ 100($126.45)monthly * Prices is based on annual billing memberships. Freshsales< img src= "https://assets.techrepublic.com/uploads/2024/03/odoo-review-freshsales-logo.png"alt="Freshsales logo design."width="270"height=" 59"/ > Image: Freshsales allows businesses to collaborate flawlessly between sales, marketing and support departments. Its greatest strength is its AI-powered tools, which let organizations produce custom-made pipelines. For instance, its Freddy AI tool runs projects that produce

, certify , segment and track inbound leads. SEE: For a complete breakdown, take a look at our independent evaluation of Freshsales. HubSpot CRM

Image: HubSpot While HubSpot

CRM is not open-source, it supplies free, robust tools and developer-friendly integrations for up to 2,500 users. Its custom pipelines and activity tracking offer space for scaling to fit any business’s sales and client management requirements. Nevertheless, note that there is restricted personalization compared to

Odoo CRM. SEE: Read our complete evaluation of HubSpot CRM for a

full breakdown of Freshsales logo.its offerings. SuiteCRM Image: SuiteCRM Comparable to Odoo CRM, SuiteCRM’s all-in-one open-source platform supports personalized functions such as case management and workflows. However, unlike Odoo CRM, which

only permits cloud or self-hosting alternatives on the totally free strategy unless you upgrade to the paid tier, SuiteCRM provides both downloadable and cloud-hosted options.

SEE: For more details, check out this complete evaluation of SuiteCRM. Evaluation methodology To evaluate the software, I signed up for a free plan, described online resources, thought about real user feedback and enjoyed online video tutorials. I likewise used our in-house rubric to come up with a quantitative rating on how Odoo CRM compares to other CRM software application. Our rubric examines essential features of the very best CRM software application for companies, such as expense, core features, customizations, combinations, ease of usage and consumer assistance. The following is the breakdown of the requirements used to score Odoo CRM: Cost: Weighted 25%of the total score. Core features: Weighted 25%of the total rating. Advanced offerings: Weighted 20%of the

overall rating. Client support: Weighted 10%of the overall score. Innovation features: Weighted 10%of the overall score. Reporting and analytics: Weighted 10%of the overall score. Source

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