SuiteCRM Evaluation 2024: Prices, Features, Pros & Cons

Image: SuiteCRM is an open-source consumer relationship management tool that can be a fantastic fit for start-ups and small businesses. This is since SuiteCRM’s core features are offered for free, but companies can pay for add-ons to get extra functionality as they continue growing. The platform also permits modification to suit a business’s particular needs.

With that being stated, support can be lacking for those selecting the complimentary variation of the product. Users might also find that some jobs lack certain automation capabilities. Lastly, internal communication can be challenging without spending for an add-on.

2 HubSpot CRM Workers per Company Size Micro (0-49), Little (50-249)

, Medium(250-999), Large (1,000-4,999), Enterprise(5,000 +)Micro (0-49 Workers), Small( 50-249 Staff Members), Medium

(250-999 Staff Members), Large(1,000-4,999 Staff Members)Micro, Small, Medium

, Large 3 Salesforce CRM Staff Members per Business Size Micro (0-49)

, Little(50-249), Medium(250-999), Big(1,000-4,999), Enterprise (5,000 +)Any Business Size

Any Company Size Features

Calendar, Collaboration Tools, Contact Management, and more

SuiteCRM prices

Although the base item can be utilized free of charge, SuiteCRM deals additional services at different expenses. These services include consulting, hosting, support, migration and training. Some of these services, such as training, need a customized quote.

Noted below are the prices structures for CRM hosting and support, neither of which require custom-made quotes. Although SuiteCRM sale prices on its website in British Pounds, we’ve likewise shown the approximate quantity in U.S. Dollars.

CRM hosting

Business that are unable or do not wish to host SuiteCRM by itself servers can spend for these services from SuiteCRM itself. Business can choose from the following 3 tiers:

• Beginner strategy: Expenses ₤ 100 each month (around $109). Recommended for 1 to 10 users, 5GB of storage, per hour set up jobs and more.
• Company strategy: Costs ₤ 400 each month (approximately $433). Advised for 5 to 50 users, 40GB storage, arranged jobs every 4 minutes and extra support and backup choices.
• Premium strategy: Costs ₤ 600 monthly (approximately $649). Suggested for 10 to 150 users, includes 120GB of storage, and premium levels of support and backup choices.

Assistance services

Services that do not want to depend on community-based support can pay for assistance services from SuiteCRM’s engineers. This is readily available in 3 various tiers:

• Silver strategy: Priced at ₤ 3,000 per year (approximately $3,242). Features 20 assistance hours and an action time between 2 hours and 10 days depending on severity level.
• Gold plan: Priced at ₤ 4,500 annually (roughly $4,862). Features 30 assistance hours and an action time between 1 hour and 10 days depending on seriousness level.
• Platinum strategy: Priced at ₤ 7,500 per year (roughly $8,104). Comes with 50 assistance hours and response times between 1 hour and 5 days depending upon seriousness.

SuiteCRM key features

Dashboard and customizable fields

SuiteCRM includes a control panel that enables users to get an introduction of important data quickly, such as calls, conferences and leads (Figure A). Users have the ability to customize this control panel in addition to other fields within SuiteCRM to match their specific requirements. Some other CRM platforms, by contrast, lock users into using preconfigured dashboards and fields.

Figure A: The SuiteCRM main control panel. Image: SuiteCRM Report generation Rather of simply choosing from a list of existing report types, users have the ability to create customized reports based on numerous data fields within the SuiteCRM system (Figure B). This permits teams to view just the most important data appropriate to their function in the company.

Figure B: The reports generation module in SuiteCRM. Image: SuiteCRM Workflow automations SuiteCRM users can automate a large range of jobs. Some examples include emailing reports instantly to particular users on a recurring basis (Figure C), establishing follow-up call automatically, sending out initial emails and requesting signatures for contract renewals. The personalization readily available with SuiteCRM allows businesses to develop workflows for their distinct requirements, something that might not be offered with other platforms. Figure C: The report scheduling tool within SuiteCRM. Image: SuiteCRM Activity management While some CRM platforms are restricted in helping users monitor jobs, SuiteCRM consists of different modules that permit a range of these products to be handled easily. These modules can assist with calls, conferences, notes, billings, documents and more (Figure D). Calendars can likewise be utilized to handle visits and other occasions and can be configured as personal or shared products.

Figure D: SuiteCRM activity management for various modules. Image: SuiteCRM pros Extremely adjustable SuiteCRM comes geared up with a configuration studio that allows system administrators to tailor the tool to the company’s specific use cases. Users can modify fields and personalize layouts as well as develop brand-new modules for more functionality. Private users likewise can modify dashboards to see info most appropriate to their roles.

Base product is free

Services unsure if SuiteCRM is the best tool for their company can not just attempt a free online demo of the product, but they can likewise deploy the tool complimentary of charge. SuiteCRM is open-source software application and its core features can be utilized at no cost. A few of its premium services, such as its hosting services, offer a complimentary 30-day trial.

In spite of the base product being complimentary, SuiteCRM still uses a variety of functions to help with automations, documents, reports, e-mails, calls, conferences, invoices, agreements and events.

Great for startups and growing business

Users can pick to start with the free core set of functions offered and purchase add-ons as the business continues to grow. This makes it fantastic for organizations anticipating to continue expanding in addition to for companies that might need to adapt to changing conditions in their industry.

SuiteCRM cons

User interface and some add-ons can be obsoleted

Lots of users report that the interface of SuiteCRM is obsoleted, making it difficult to use sometimes. Additionally, due to the fact that SuiteCRM is open source, organizations might find some older tools doing not have in update frequency and dependability.

Couple of add-ons are complimentary

Although SuiteCRM has the versatility to grow with a company thanks to the capability to get add-ons, very few of these come totally free of charge. Many have their own prices structure, so companies might be restricted to annual subscriptions. The benefit, however, is that essentially all add-ons include a free 30-day demo.

Limited support

Services looking to utilize SuiteCRM complimentary of charge will discover that assistance typically is restricted to its online forum. Companies do, nevertheless, have the capability to spend for premium support. Depending on the assistance tier selected, SuiteCRM can use 24/7/365 support with reaction times as quick as one hour by means of phone, website or email.

More about CRM

SuiteCRM alternatives

If you attempt SuiteCRM however find that it doesn’t satisfy your needs, the options noted below have other functions that might make them better suited for your service.

Salesforce

Image: Salesforce is another CRM product that usually brings a minimum rates of $ 25 per user and is a great alternative to consider for organizations searching for a platform that can use more functionality. For example, although it does not have free alternatives like SuiteCRM, it can offer a more robust set of features consisting of expert system, better assistance, a more modern-day user interface and more third-party combinations.

SEE: For more information, take a look at our Salesforce item review.

Odoo

< img src =" https://assets.techrepublic.com/uploads/2024/03/odoo.jpg "alt="Odoo logo design."width= "300"height ="96"/ > Image: Odoo is an open-source CRM that businesses can utilize complimentary of charge. Businesses can get AI-powered lead scoring, something that SuiteCRM does not offer. Odoo likewise has a mobile-friendly user interface for those constantly on the go, a modern user interface and emergency assistance choices. Users can likewise pay to use Odoo’s other apps for financing, sales, personnels, efficiency and marketing.

SEE: To read more, read our Odoo item evaluation.

HubSpot

< img src="https://assets.techrepublic.com/uploads/2024/03/hubspot-2.jpg"alt="HubSpot logo. "width="300" height ="88"/ > Image: HubSpot offers complimentary CRM software application for approximately 2,500 users. It can be a good alternative to SuiteCRM for business that desire more call logging abilities. Secret features consist of call tracking with conversation intelligence, sales playbooks and analytics. Personalization is limited, nevertheless, and live assistance is not offered totally free users.

SEE: For a closer look at its capabilities, explore our HubSpot CRM evaluation.

Review method

The SuiteCRM demo was utilized to identify its total ease of use, features, performance and user experience. We likewise examined its different training guides for users, designers and administrators to comprehend how different teams can utilize the platform. User evaluations and rankings were likewise thought about.

Using a rubric that thought about all of the above factors, SuiteCRM got a rating of 4.01 out of 5 stars. The following is the breakdown of the criteria utilized to score ZoomInfo:

• Expense: Weighted 25% of the total score.
• Core features: Weighted 25% of the total rating.
• Reduce of usage: Weighted 10% of the overall score.
• Client assistance: Weighted 10% of the overall rating.
• Personalization: Weighted 15% of the total score.
• Integrations: Weighted 15% of the total score.

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