Twilio announces fresh round of layoffs, impacting 17% of its labor force


Cloud interactions firm Twilio has revealed that it plans to decrease its worldwide labor force by about 17%, within months of laying off over 800 staff members. In addition to the layoffs, the business is also undergoing an internal restructuring to develop two company systems, Twilio Communications and Twilio Data & Applications, according to a business article.

Since September 30, 2022, Twilio had 8,992 staff members, of which 816 were laid off in the fourth quarter of 2022. The company is now anticipated to lay off an extra 1,400 workers in the brand-new round of layoffs.This fresh round of

layoffs is implied to assist the company “invest less, streamline, and end up being more effective, “Jeff Lawson, ceo and co-founder of Twilio, said in the article. “To do that, we’re forming 2 organization systems: Twilio Communications and Twilio Data & Applications. And today, I’m sadly bearing the news that we’re parting methods with around 17% of our group.”

Twilio has broadened its variety of offerings through a series of acquisitions and item advancements. For example, in November 2018, Twilio obtained Prague-based startup Ytica to get in the business customer service market, which resulted in the launch of Twilio Flex. In October 2020, it got Section— a start-up that enables companies to extract consumer information from a particular application and incorporate it into another– to enhance its abilities in marketing data and customer engagement services. However, regardless of these investments, it appears that Twilio has yet to see a return on its efforts.

“In Communications, we need to get more efficient. For Sector, Flex, and Engage, we must accelerate development. These are clearly different tasks for our groups, and our present structure is slowing our development towards both these goals, which are crucial to our development, our profit, and our Consumer Engagement Platforms aspirations,” Lawson said.Twilio’s Communications department is anticipated to be the most affected by the brand-new job cuts. “When we take a look at these 2 organization systems on their own, it’s clear that we’ve gotten too big, particularly in Communications. And that’s why we’re also releasing some associates today,” Lawson stated.

Sweeping job cuts throughout big and small tech firms

As technology companies brace for a possible economic downturn, massive spending cuts have actually resulted in layoffs throughout big and little technology companies.

These innovation companies carried out a considerable hiring effort due to a rise in need for innovation purchasing to help with remote work and increased e-commerce activity throughout the COVID-19 pandemic. However, they are now facing a downturn in earnings growth.

According to data put together by, the online tracker keeping tabs on job losses in the technology sector, tech business have laid off 103,767 employees in the first 6 weeks of the year– equivalent to 64% of total tech company layoffs for all of 2022.

Concerns of economic downturn have also emerged due to supply chain disturbances, inflation, and the war in Ukraine, which has resulted in minimized consumer spending.According to Gartner

, the worldwide IT costs is projected to increase 2.4%in 2023, down from the earlier forecast of 5.1%growth.”An unstable economy has changed the context of

business decisions and can trigger CIOs to become more reluctant, hold-up decisions or reorder priorities,”John-David Lovelock, recognized vice president expert at Gartner, stated in a note. Copyright © 2023 IDG Communications, Inc.


Leave a Reply

Your email address will not be published. Required fields are marked *